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Grievance Policy

Grievance and Termination Procedures

211 LA COUNTY works to promote the well-being and fair treatment of all individuals contacting 211 for services. This document is designed to provide information to individuals on their grievance and program termination rights, procedures and steps to take and what to expect when filing a grievance or termination appeal. The Grievance and Termination Procedures is available upon request.


Grievance Procedure

211 LA COUNTY encourages all individuals with a complaint to first submit details of concern via the published online form http://bit.ly/211lagrievanceform. 211 LA staff will respond within three (3) business days.

Grievance Coordinator
Christopher Castillo | ccastillo@211LA.org
Monday - Friday | 8:00am to 5:00pm

Alternate Grievance Contact
Laura Mejia | lmejia@211LA.org
Monday - Friday | 8:00am to 5:00pm


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