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Terms of Use

The following terms of use apply only to the use of or any other URL that points to this web site. The terms “you”, “your” and “yours” refer to the guest utilizing our web site to browse the information contained within. The terms “we”, “us” and “our” refer to Information and Referral Federation of Los Angeles County Inc. (dba 211 LA County) (hereinafter referred to as “211 LA”).

Mobile User Opt-In

Call 2-1-1 to opt-in and receive alerts and information from LA County 211. By opting in, you agree to receive text messages [from short code 52211], which may be sent through an automatic telephone dialing system to the mobile number provided. Only one message will be sent per resource requested.

Mobile User Opt-Out

You may discontinue service, by replying "STOP" to any message you receive or by texting "STOP" to the short code [52211] from your mobile device. You will not receive any additional messages.

You may also opt-out by replying "QUIT", "END", "CANCEL", "UNSUBSCRIBE", or "STOPALL" to any text message you receive or by texting "QUIT", "END", "CANCEL", "UNSUBSCRIBE", or "STOP ALL" to the short code.

Mobile User Fees

This is a standard rated, non-premium service. 211 LA County does not charge users fees to send or receive text messages. However, Msg&Data rates may apply from your carrier.

Mobile Help

To get help, reply "HELP" to any message you receive or text "HELP" to the short code [52211].

You may also call 2-1-1 or email us

U.S. Mobile Carriers Supported

AT&T, Sprint, T-Mobile™, Verizon Wireless, Metro PCS, Nextel, Virgin Mobile, US Cellular Corp.™, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Wireless, Dobson, Cellular One of East Central Illinois, Appalachian Wireless, Farmer’s Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. T-Mobile™ is not liable for undelivered or delayed messages.

No Mobile Messaging Warranty

211 LA County will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Disclaimer of Warranty

We provide our web site and its contents on an “AS IS” basis and make no warranty or representation either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.

Errors on Our web site

Despite our efforts to ensure that the information on our web site is accurate, complete and current, there may be instances when information is inaccurate or incomplete. We make no warranty or guarantee that the information on our web site is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our web site at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged.


In no event shall 211 LA, which hosts this site, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Governing Law

These terms are governed and construed by Federal and California State law without regard to its conflict of law rules. You agree that if any part of these terms is found to be unenforceable, the remainder of these terms will remain in full force and effect.

Privacy Policy

We realize that visitors are concerned about how the information they provide on this web site will be used. We are committed to protecting your privacy and will use the information we collect about you to deliver information you request and to provide a more personalized experience. For more detail, please read our Privacy Policy.

Copyright Notice

By visiting this web site, you acknowledge that the information contained in this web site is copyrighted material and that we reserve all the rights to the files.

Link Policy

This web site may provide links to other companies’ web sites and unless we expressly say otherwise, a link to another web site does not mean that we are responsible for, or that we endorse the content or policy of that web site. When you provide information at one of those sites, you are subject to that site’s privacy policy. We encourage you to read that web site’s policy before submitting any information if you have concerns about how information may be collected or used.

Last modified: January 15, 2016

Copyright © 2011-2016 Information and Referral Federation of Los Angeles County Inc. All rights reserved.